Refund policy
Returns & Refund Policy Last updated: July 2026
At OVRTHRN™, we are committed to providing high-quality products and reliable support. If you experience any issues with your order, please review the policy below and contact our team for assistance.
Contact Us For any return, refund, or order-related concerns, contact us at askovrthrn@gmail.com. Please include your order number, photos or videos of the issue (if applicable), and a brief description of the problem.
Return & Refund Request Timeframe Customers may request a return or refund within 180 days of delivery. For misprinted, damaged, defective items, or lost packages, claims should be submitted within 7 days of delivery for faster resolution.
Return Process Once your request is reviewed and approved, we'll provide the correct return address and instructions. Please note:
- Returns sent without prior approval may not be accepted
- We do not accept unauthorised returns
- We aim to process requests within 7 business days
Conditions for Returned Items Unless defective or incorrectly produced, returned items must be unused, unworn, unwashed, and in original condition. We do not accept items that are worn, stained, damaged due to misuse, or altered after delivery. Customers are responsible for return shipping costs.
Refunds If approved, refunds will be issued to the original payment method in GBP. Processing times may vary depending on your payment provider.
Non-Returnable Items The following are not eligible for return unless there is a manufacturing defect or fulfilment error:
- Tights, underwear, pyjamas, swimsuits, socks, and masks (hygiene reasons)
- Sample items
- Deliberately damaged items
- Items returned beyond the 180-day window
- Items correctly produced to customer-provided designs but later deemed unwanted
- Orders delayed due to incorrect customer information (e.g. wrong address or phone number)
Order Cancellation Orders can only be cancelled and fully refunded while in review status. Once production has started, cancellations may not be eligible for a full refund. Contact askovrthrn@gmail.com as soon as possible to request a cancellation.
Delayed Shipment We aim to complete production within 3–7 business days, with shipment by the 8th business day after payment. If no tracking is provided by then, you may be eligible for compensation of up to 10% of the original product value. Delay compensation does not apply where delays are caused by customer-side issues such as design changes or incorrect shipping information.
Lost Packages For packages confirmed lost in transit, claims must be submitted within 7 days of the estimated delivery date. We'll work with the logistics provider to investigate and resolve.